Privacy Policy
This Privacy Policy explains how NsWealthPro ("we", "us") collects, uses, shares and protects personal data when you visit our website or use our platform. We are committed to handling your information lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
NsWealthPro acts as the data controller for the personal data described in this policy. Our registered address is Fenchurch Street 60, EC4N 7BJ London, GB. You can contact us at [email protected] or on +44 20 7946 0327.
2. Information we collect
Depending on how you interact with us, we may collect the following categories of data:
- Identity and contact data: name, email address, telephone number and postal address.
- Account data: login credentials (stored in hashed form), preferences and dashboard settings.
- Verification data: information required to confirm your identity and meet anti-money laundering obligations, where applicable.
- Usage data: pages viewed, features used, device type, browser and approximate location derived from IP address.
- Communications: records of messages you send to our support team.
We do not ask you to disclose special category data, and you should not provide it unless we specifically request it for a lawful purpose.
3. How we use your data
We use personal data to create and manage your account, provide the Services, process payments, respond to enquiries, maintain security, detect and prevent fraud, improve our products, and comply with legal and regulatory obligations. We will only use your data for the purposes for which it was collected, unless we reasonably consider another purpose to be compatible with the original one.
4. Lawful bases for processing
Our lawful bases include performance of a contract with you, compliance with legal obligations, our legitimate interests in running a secure and improving service (balanced against your rights), and, where required, your consent. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of earlier processing.
5. Sharing your data
We do not sell personal data. We may share it with carefully selected service providers acting on our instructions, including hosting, analytics, payment processing, customer support and identity verification providers. We may also disclose data where required by law, by a court or regulator, or to protect the rights, property or safety of our users or others. All third parties are bound by appropriate confidentiality and data protection obligations.
6. International transfers
Some of our providers may process data outside the United Kingdom. Where this occurs, we ensure an appropriate safeguard is in place, such as an adequacy regulation or the International Data Transfer Agreement or Addendum approved for use under UK law.
7. Retention
We retain personal data only for as long as necessary for the purposes described above. Account data is generally kept for the life of your account and for a reasonable period afterwards to meet legal, accounting and dispute-resolution requirements. Usage data is held for a shorter period and then aggregated or deleted.
8. Security
We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls, activity logging, and regular review of our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and keep your devices protected.
9. Cookies
We use essential cookies to keep the platform working and, where you have agreed, analytics cookies to understand how the site is used. You can control non-essential cookies through your browser settings or our consent tools at any time.
10. Your rights
Under UK data protection law you have the right to be informed, to access your personal data, to have inaccurate data rectified, to have data erased in certain circumstances, to restrict or object to processing, to data portability, and to object to direct marketing. You may also have rights relating to automated decision-making. To exercise any right, contact us using the details in section 1. We will respond within one month, extendable where the law permits.
11. Children
The Services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us so that we can delete it.
12. Complaints
If you have concerns about how we handle your data, please contact us first so that we can try to resolve them. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.
13. Changes to this policy
We may update this Privacy Policy to reflect changes in law or in our services. We will publish the revised version on this page and update the date at the top. Where changes are material, we will take reasonable steps to notify you directly.